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"Medallia continues to be effective at enabling its customers by engaging their people — especially those at the frontlines — and contributing to the creation of a more customer-centric culture."
Forrester rated Medallia in these areas critical to our clients:
| STRATEGY We received the top score in the strategy category, and the highest possible score in execution and delivery on roadmap, product vision and strategy, enterprise strategy and global strategy. |
ACTIONABILITY Forrester highlights our ability to be “effective at enabling its customers by engaging their people”, and we received the top score in the alerting and closed-loop capabilities criterion. |
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| SCALABILITY Reference clients praise us for our “technology and ability to grow and scale with their business” Forrester noted that reference customers had upward of 50,000 dashboard users - the most of any vendor in the evaluation. |
INNOVATION Forrester cited that buyers should consider Medallia if they’re looking for a programmatic approach and demand strong closed-loop follow-up capabilities from a vendor that is invested in innovation. |
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