Webinar

6 Customer Feedback Strategies to Engage Every Level of Your Organisation

On-Demand

Watch the second installment of our webinar series featuring the insightful Nienke Bloem. Building upon the Signals to Action methodology, this session delves deeper into the crucial aspect of Engagement within organisations.

Watch now

Why watch? These are the key takeaways:

  1. Knowledge of the Signals to Action approach
    With the Medallia Signals to Action approach we will explain the overall methodology and dive deeper into the nuances of engagement and its pivotal role in this process.
  2. Defining Success in Engagement
    Explore what success looks like when it comes to engaging employees and customers alike. Learn how to measure and evaluate the effectiveness of your engagement strategies.
  3. Learn the difference between Visible Leadership, Pervasive Adoption, and Embedded Practices and get six practical strategies to apply the knowledge.

    These three pillars are essential for fostering a culture of engagement within organisations. We'll break down each element and discuss their significance in driving meaningful change and give two strategies per element on how to make it work. Expect brilliant examples here:
    • Visible Leadership: Understand the crucial role of leadership in setting the tone for engagement. Explore concrete examples of effective leadership practices that inspire and motivate.
    • Pervasive Adoption: Discover how widespread adoption of engagement initiatives across all levels of the organisation leads to sustainable results. Hear real-life examples of successful adoption strategies.
    • Embedded Practices: Learn how integrating engagement practices into everyday workflows creates a culture where engagement becomes second nature. Gain insights from practical examples of embedding engagement into organisational DNA.
Our fireside chat with Nienke Bloem and Judy Bloch will provide valuable insights and actionable strategies for implementing these concepts in your own organisation. Don't miss this opportunity to learn from renowned experts in the field of engagement and take your organisation's performance to new heights.

Speakers

Medallia

Nienke Bloem
Customer Experience Speaker & Educator
LinkedIn

Medallia

Judy Bloch
CX Principal Advisor
LinkedIn