Special Report: The New Customer Expectations for the Contact Center

Understanding the Key Factors Shaping the Customer Service Experience

The contact center is mission-critical for businesses in delivering seamless customer experiences, reducing churn, and boosting revenue. Find out what your organization can do to optimize your contact center and customer support experience to meet changing expectations with new insights from a study of more than 1,000 consumers who've interacted with a company’s customer support team within the last six months.

Inside the full research report, you'll find out:

  • Five new customer service experience expectations your organization needs to address

  • How consumers really feel about bots and automated customer support interactions

  • What businesses can do to strengthen customer loyalty

  • How to meet the unique customer service expectations of each generation, from Gen Zers to Baby Boomers

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