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Medallia DC Forum 24

Building a Citizen-Centric Government: How to deliver efficient and effective services

Join us at the Medallia DC Forum 2024, where government leaders and industry experts converge to revolutionize how agencies harness customer and employee experiences to drive mission outcomes. This premier event is dedicated to empowering agencies to proactively align their strategies to transform efficient and effective government services.

Agenda:
8:30 am Check-in & Breakfast
9:00 am Morning Sessions:
  • Session 1: How to Create a Customer-Focused Organization in Government
  • Session 2: How Does CX/EX Drive Efficient Mission Delivery
12:00 pm Networking Lunch
1:00 pm Afternoon Sessions:
  • Session 3: How to Deliver a Consistent, Seamless Experience Across all Channels
  • Session 4: Getting Closer to Customers with Real-Time Listening
  • Session 5: How to Build Trust in Government
4:00 pm Networking Reception
5:30 pm Depart at your leisure

We look forward to seeing you there!

Can't attend but know a colleague who would benefit from attending? Let us know and we will extend an invite.

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