ZENDESK + MEDALLIA AGENT CONNECT (Formerly Stella Connect)

Empower Your Frontline Team with Agent Connect and Zendesk

Medallia Agent Connect (formerly Stella Connect) is purpose-built for the customer service/customer relationship market and has hundreds of installations with Zendesk. Our out-of-the-box integration enables brands to understand every customer experience in real-time so you can improve frontline performance, engagement & retention.

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MAXIMIZE YOUR ZENDESK INVESTMENT AND TRANSFORM YOUR CUSTOMER SERVICE TEAM'S PERFORMANCE WITH OUR BEST-IN-CLASS INTEGRATION WITH AGENT CONNECT.

Gain Visibility into Actionable Insights to Drive Agent Performance and CSAT
Whether your team is operated internally or you work with BPOs, Agent Connect takes the guesswork out of how teams are performing. Our dashboards display trends and insights relevant to each role within your service team, helping you to easily understand what's working and what needs improvement. Agents also get direct access to their own customer feedback and QA reviews in real time so they can self-improve immediately.

Engage & Motivate Your Team, Anytime, Anywhere
Agent Connect is designed to help support and empower your team to deliver exceptional experiences by allowing managers to identify in-the-moment coaching opportunities, share kudos for a job well done, and easily broadcast wins throughout your organization.

Agent Connect integration with Zendesk includes:

  • Post interaction survey: Ability to automatically trigger a survey post Zendesk interaction

  • In-channel survey: Increase response rates by sending surveys in the channel (email, SMS) that the Zendesk customers are interacting in

  • VOC content-in-context: Improve agent awareness by adding VOC survey response content in the context of the Zendesk agent's UI

  • Service Recovery: close loop with customers by automating creating follow-up tickets in Zendesk upon a negative survey response

  • QA & Coaching Transcripts: pull Zendesk chat and audio conversations into Medallia for sentiment analysis and theme and topic building for more fruitful QA and coaching

Service-Led Brands Love Agent Connect by Medallia

Join service-focused brands who are leveraging our turnkey Zendesk integration.


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Empower Your Frontline Team with Agent Connect and Zendesk

Looking for a replacement for Zendesk's NPS? Contact us today to discuss our special offers for Zendesk customers.

Contact us to discuss this limited time special pricing

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