MeetUp

Luxury Retail MeetUp: Digital + Contact Centre

Thursday, September 30, 2021
3pm BST / 4pm CEST / 6pm GST | 1 hour


Luxury retailers are now having to support the virtual customer as a new channel. As a result, and to create the high quality, unique customer experiences that are expected, luxury brands must democratize insights from digital channels and the contact centre. Join this moderated discussion and exchange ideas and best practices with other luxury retailers about this topic.

Save the date

The virtual clienteling as a new channel

During the Meetup we'll discuss:

  1. Experiential Clienteling How luxury retailers are enabling their contact centres to deliver unique clienteling experiences similar to those delivered in store/boutique

  2. Upskilling contact centre Teams How luxury retailer contact centre leaders are focusing on upskilling and coaching agents to deliver great clienteling experiences

  3. Cross-Functional Impact How luxury customer experience teams are democratizing insights from contact centre and digital channels to create greater efficiencies

  4. New Selling Channels How luxury retailers are supporting virtual clienteling as a new channel

Speakers

Medallia

Egle Loperfido
Senior Manager, Professional Services, Medallia
LinkedIn

Medallia

Zack Hamilton
Global Solutions Principal, Medallia
LinkedIn

Medallia

Amanda Riches
Senior Director, Professional Services, EMEA XP Consulting, Medallia
LinkedIn

Medallia

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