Rachel Lane
Rachel has worked for the last 12 years on large scale omni-channel CX programs across major retail organisations. Prior to this Rachel was in retail operations for 10 years bringing large US and Asian based retailers across to EMEA and growing the footprint of existing brands. Rachel now advises enterprises on the best ways to harness the power of customer voice to create meaningful change across organisations that drive business impact. Rachel is also a CX storyteller, showing practitioners how the most successful brands have driven massive gains with powerful transformation programmes and continue to improve their entire operation.

Senthil Sevugan
Advises enterprise clients on strategic CX program design, how Medallia can help unlock value for their customers & employees, and align it to their business goals. Prior to that, he was a Management Consultant with Deloitte Digital leading large scale digital transformation programs for Technology, Telecom and Retail clients.