On-demand Webinar

Superior digital banking services with a human touch

Find out how Raiffeisen Bank anticipates customer needs to reduce stress and increase empathy


Customers expect personalised banking experiences delivered through the appropriate channels and at the right time. Understanding and anticipating these needs reduces stress and increases empathy, according to Raiffeisen Bank Romania.

Join this webinar to find out how technology makes all the difference in considering these factors and enabling the Financial Services industry to deliver superior digital banking experiences - across all processes and with that human touch.

Watch now

Experts from Raiffeisen Bank and Medallia will discuss in detail:

  • Where to start with setting up a CX strategy in Financial Services

  • What it takes to integrate all customer touchpoints and create a connected digital journey

  • How to convert more customers by optimising processes in a way that makes it meaningful
This webinar will be moderated by esteemed industry expert, public speaker, and workshop facilitator John Abraham. John founded the Medallia Institute in 2012 and has since led several functions including advisory services and analytics, best practices development, education and training, as well as customer advocacy. He has also been closely involved with setting up the NPS approach, as a leader of the NPS community.

John-Abraham_500x500.png
John Abraham
VP, Executive Advisor EMEA
Medallia

Speakers

Medallia

Cristian Nastase
CX Expert
Raiffeisen Bank

Medallia

Mihai Ciuta
CX & Research Lead
Raiffeisen Bank

Medallia

Iosif Faskiotis
Sales Director
Medallia 

Medallia

Dirk Bettels
Senior Solutions Consultant
Medallia

Medallia

Copyright © 2026. Medallia Inc. Alle Rechte vorbehalten.

Nutzungsbedingungen Datenschutzerklärung Sicherheit DSGVO

© Medallia®, das Medallia-Logo und die mit den Produkten von Medallia verbundenen Namen und Marken sind eingetragene Marken von Medallia und/oder unseren Tochtergesellschaften. Net Promoter, Net Promoter Score und NPS sind eingetragene Marken von Bain & Company, Inc., Fred Reichheld und Satmetrix Systems, Inc. Alle anderen Marken stehen im Eigentum ihrer jeweiligen Inhaber.