Forrester names Medallia a leader in Employee Experience Management

  • Among the highest scores in Employee Experience strategy category
  • Shines for more complete CX integration
  • Best suited for larger organizations with both CX and EX needs
  • Praised by reference customers for the ability to perform analysis and focus attention in the areas that matter most, the flexibility of the platform, and support

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The Forrester New Wave™: EX Management Platforms For Large Enterprises, Q1 2020 provides an evaluation of the emerging market for employee experience (EX) management platforms.

Forrester notes that our solution and services:

  • Guides managers to effective action with strong trend analysis and recommendation capabilities
  • Offers links to business outcome data

We've leveraged our industry leading Customer Experience solution to deliver the most forward-looking Employee Experience solution, unlocking the full potential and capabilities to create satisfied employees and contribute to customer loyalty.

Our Employee Experience solution uniquely allows you to:

  • Empower managers and leaders to continuously monitor, measure and analyze their employees' experiences in real-time
  • Create a culture of empowerment, accountability and innovation to drive employee and customer loyalty
  • Listen and act on employee feedback to improve happiness and productivity


The world's leading brands rely on Medallia

Medallia - Customers
Medallia - Customers