Lunch & Learn

MSC Cruises: Developing a Voice of the Customer Program that drives actions and cultural transformation

CX EMEA | June 24-26, 2024

MSC Cruises is one of the world's leading cruise lines. To support its CX ambition, the business knew the importance of understanding and connecting with their customers as well as embedding cultural transformation as part of the solution to deliver a successful CX program.

Working with Medallia, launching the right approach, leveraging the right signals and AI to support insights and organisational alignment to delivering this plan.

Register your spot for this Lunch & Learn session on Tuesday, 25 June at 12:40 - 1:45 pm BST. We’ll share the strategy and vision, plus proven practices and lessons learnt.

Register your interest in this Lunch & Learn Session at Forrester CX EMEA

Medallia

Speakers

Medallia

Marco Ottaviani
Head of CRM & Customer Activation
MSC Cruises

Medallia

Eleanor Telling
Principal XP Consultant
Medallia

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