On-Demand Webinar

Full speed ahead: The evolution of CX Management at Renault Trucks

Inside Renault Trucks' Customer Experience Programme


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Renault Trucks shares insights on prioritizing listening, empathy, actions, and an "every voice counts" approach championed by our CX community to better meet customer expectations. This success story offers practical guidance for anyone looking to start a new CX program for a B2B company.

In this webinar, you will learn about:

  • Customer Experience within the context of Renault Trucks
  • How to build an effective CX program in real time from the ground up
  • The importance of people and change management in shaping the future of CX management in B2B

"We work with Medallia to set up listening posts for truck owners, dealers and truck drivers, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences."

Cloé Tejtelbaum-Tardy
Customer Satisfaction & Mgt Systems Director, Renault Trucks

Watch now

Speakers

Medallia

Richard Prochazka
Sales Director Strategic
Medallia

Medallia

Cloé Tejtelbaum-Tardy
Customer Satisfaction & Mgt Systems Director, Renault Trucks

Medallia

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