This session has been uniquely designed for customers who are interested in exploring the opportunities and impact that can be realised from integrating Medallia and Salesforce as well as understanding the necessary requirements to implement a best in class solution.

Specifically, Medallia experts will facilitate a discussion around the below topics. Customer guest speakers will also be in attendance to share their learnings and experiences.

Topics that will be covered in this session include:

• Identifying key moments of truth in Salesforce to capture feedback signals
• Actioning on Medallia experience data in Salesforce to improve customer experience
• Driving positive business outcomes in customer operations via the Medallia for Salesforce integration
• Reviewing technical capabilities and features of Medallia’s managed package for Salesforce
• Understanding the implementation process, time and resource requirements for proper setup

Attendees will leave the session with a deep understanding of the impact that can be achieved by uniting their Medallia CX platform and Salesforce CRM system along with the people / process and technical considerations to activate a successful integration.

This is an exclusive, invitation-only discussion between peers and Medallia experts. Please request to join this virtual event and a calendar invite will be sent to you to confirm your seat.