Webinar On-Demand

How to deliver a seamless omnichannel experience in a digital-first world

The behaviour of customers has changed faster than ever in the last year, and the customer journey has been forever altered.

To get — and to stay — ahead in this digital-first world, organisations must continually engage, adapt and reduce friction for customers across all touchpoints in their journey.

Watch Now

Watch this virtual masterclass where Medallia and VodafoneZiggo share best practices for how to incorporate digital engagement solutions, while also empowering employees to provide the fast, frictionless and human experiences that customers demand.

You can expect to learn:

  • How to meet your customers wherever they are in their journey to gain richer insights and engage in real time.
  • Best practices for understanding customer wants and needs in the digital channels where they interact today.
  • How to bridge the digital-physical divide and humanize the digital interactions that customers demand for convenience.

Speakers

Medallia

Chris Colley
VP Solutions EMEA,
Medallia
LinkedIn Profile

Medallia

Jan Zwang
Senior Manager Market & Customer Insights
VodafoneZiggo
LinkedIn Profile

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