Customer Experience: Happy Customers buy more, churn less, and cost less to serve. To create more happy customers, you need to know how to serve them better and make the right changes in your business. Your customers are constantly telling you what they want, through direct or indirect feedback, how they behave, how they use your products - all of this data, or signals, allows you to truly understand your customer. Medallia captures all of these signals and makes sense of them, delivering insights to everybody in your organisation in real-time so they can take action.

Employee Experience: Your people are your most important asset; They serve your customers and are full of innovative ideas to make improvements. Listening to your employees is vital to improve employee loyalty and find better ways to serve your customers. Medallia enables you to create happier and more productive employees, who will help drive business growth.

According to the Forrester Consulting, Companies using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years (Total Economic Impact™ of Medallia study). Read more about how investing in Customer Experience (CX) can lead to significant ROI for any businesses and what Medallia can do for your organization.

COMCAST: "The payback on our investment in Medallia was realised within one month."