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eBook
このeBookでは、顧客からの直接のフィードバックを顧客体験の向上に活用し、ビジネスを成長させた6社の事例をご紹介しています。
Holiday Inn Club Vacationsはコロナの影響で打撃を受けたリゾート営業の再開に、通信大手のComm Scopeはウェブサイトの体験改善に、レンタル業界のRent-A-Centerはオムニチャネルエクスペリエンスの向上に、非営利型病院ネットワークのAtrium Healthでは、コロナ禍で急速に高まったバーチャル診療の体験改善に、等々、業界は異なっていても顧客の声を聞き、改善対応を継続していくことで、成果をあげていった成功事例をご覧いただけます。
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