Customer MeetUp

Medallia Decibel + Digital

Thursday, September 23, 2021
3:00 PM BST | 60 minutes


Join Medallia and your peers for an exclusive conversation between Medallia Experts and Michael Heimbeck, Senior Online Performance Manager at Swisscom and Tim Murphy, Senior Shopper Insights Manager at LEGO, centered around how to unlock the path towards digital transformation through combining customer feedback and digital behavior analytics.

Request to join the Customer MeetUp

Register for this session to learn about:

  • Designing a best in class digital program with Medallia Digital and Decibel

  • Interpreting the Decibel Digital Experience Score (DXS) and how it supplements other key metrics such as NPS or OSAT

  • Leveraging customer feedback and digital behavior analytics to more effectively prioritize improvement areas and drive fast action

This is an exclusive, invitation-only discussion between peers and Medallia experts. Please request to join this virtual event and a calendar invite will be sent to you to confirm your seat.

Speakers

Medallia

Tom Recaldin
Decibel

Medallia

Jonny Leon
Digital Lead, EMEA
Medallia

Medallia

Tim Murphy
Senior Shopper Insights Manager
LEGO

Medallia

Michael Heimbeck
Senior Online Performance Manager
Swisscom

FAQs


Where are we meeting?

As we are all practicing social distancing, this event will be virtual. Medallia will provide a Zoom link so all attendees can attend via video capabilities and will be able to see and hear other attendees during the session.



Who is attending?

This event is exclusive for Medallia customers. Only Medallia staff and customers will be in attendance. We want this to be an open dialogue where attendees can learn and share with each other.



Will the session be recorded?

No, the session will not be recorded because we want attendees to feel free to share their viewpoints and opinions freely. We will take notes in order to capture points shared during the discussion and provide a summary recap of the discussion to all attendees post session.

Medallia