Fireside Chat

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld

Wednesday, April 10, 2024
8am PT / 11am ET / 4pm BST / 5pm CEST

Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Join us for an exciting meeting of the minds to hear these CX leaders break down the impressive impact of personalization on business outcomes, while getting to the heart of when, where, and how to actually use it.

Tune in on Wednesday, April 10th to hear from Tracey Brown, EVP and President of Walgreens Retail and Chief Customer Officer at Walgreens, and Fred Reichheld, Co-founder of the Net Promoter System and an Advisory Partner at Bain. In this fireside chat, our panel of experts will share:

  • Key considerations when determining your investment in personalization
  • The critical role every employee plays in a successful personalization strategy
  • How to evaluate success and refine your strategies for continuous improvement

Register Now

Speakers

Medallia

Tracey Brown
EVP and President of Walgreens Retail and Chief Customer Officer
Walgreens

Medallia

Fred Reichheld
Co-founder of the Net Promoter System and an Advisory Partner at Bain

Medallia

Jodi Searl
SVP, Client Value
Medallia

Medallia

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© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.