Webinar

Beyond the Survey: How Comprehensive Experience Programs Enable Action

Thursday, June 27, 2024
8am PDT / 11am EDT / 4pm BST

Experience leaders across industries already know that surveying alone isn't a true customer experience strategy. It's a useful piece of the puzzle, but many other pieces are involved in operationalizing CX within your organization. So, what do those other pieces look like, and how can experience professionals get started with putting these pieces together?

We're covering all this and more in a webinar with our esteemed guests from Meta Reality Labs, Pegah Valeh, Head of Global Customer Experience, and Stephen Lopez, CX Lead, along with Geoff Ryskamp, Executive Advisor at Medallia. Join us on Thursday, June 27th as they discuss::

  • The evolution of CX: Going beyond the survey doesn’t mean leaving surveys behind—rather, it’s what you choose to do with the survey results and how you build from there that will make an impact.

  • Building and operationalizing CX: Discover how to advance the maturity of your customer experience program and enable action at every level across your organization.

  • Enabling action at every level: Learn where AI fits into an overall CX strategy and how Meta Reality Labs has approached incorporating AI into their program.

Register Now

Speakers

Medallia

Pegah Valeh
Head of Global CX
Meta Reality Labs

Medallia

Stephen Lopez
CX Lead
Meta Reality Labs

Medallia

Geoff Ryskamp
VP, Executive Advisor
Medallia

Medallia

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