Webinar
The contact center, traditionally considered a cost center by many organizations, is increasingly becoming a touchpoint that has a significant impact on customer loyalty, and as a result, the bottom line of an organization. Contact centers also happen to be home to immense data sets, including customer feedback and operational data which, if leveraged together, can help remove friction from contact center interactions, elevate an organization’s customer experience and secure future revenue. One way to unlock the power of this data set is through rigorous and proven analytics approaches such as Predictive Analytics.
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Join Rachel Lane, Senior Solutions Principal for Medallia’s Contact Center Practice and Roshni Goel, Director, and Leon Ji, Consultant, from Medallia’s Strategy Analytics Team for a conversation centered around showcasing methodologies and use cases for Predictive Analytics in the contact center.
Register for this webinar to learn about:
Speakers
Rachel Lane
Senior Solutions Principal for Medallia’s Contact Center Practice
Roshni Goel
Director, Medallia Strategy Analytics Team
Leon Ji
Consultant, Medallia Strategy Analytics Team
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