Webinar
Surveys alone capture feedback from only a small fraction of customers, the vocal minority. Staying ahead of changing expectations requires listening to all customers--including nonrespondents, the silent majority.
But how can you hear what the silent majority is telling you?
Understanding what they are saying requires capturing a variety of the experience signals from the numerous channels customers use to interact with your business, and across the entire customer journey.
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Join Rachel Lane, Senior Solution Principle and Brian Powers, Global Customer Experience Officer at Brightstar, for an insightful fireside chat to hear how Brightstar has:
Speakers
Brian Powers,
Global Customer Experience Officer (CXO), Brightstar
Rachel Lane
Senior Solution Principal, Medallia