Sam's Club: Using self-service to drive member experience, innovation and business impact

Thursday, January 21, 2021
9am PST / 12pm EST


When it comes to the continual improvement of customer experience, the ability to have meaningful and relevant engagement can allow even the largest retailers to stay agile and innovative.

Join this webinar with Sam's Club to learn more about their member experience evolution and strategy, and how the popular retailer is using self-service to drive innovation and business impact.

Register Now

Register to learn how Sam's Club:

  • Tracks member experience and keeps a pulse on their mindset

  • Collects signals and uses data to improve the member experience while keeping an eye on long-term innovation

  • Swiftly reacts to changes, with examples of how they're continuing to adapt to the ever-changing retail landscape

Speakers

Medallia

Tony Lee
Member Experience Insights
Sam's Club

Medallia

Jamaica Slicer
Experience Management Consultant
Medallia

Medallia

Copyright © 2024. Medallia Inc. All rights reserved.

Terms of Use Privacy Policy Security Data Protection

© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.