Webinar
Are you thinking about making a change in your business to improve your customer or employee experience, but are unclear of how to measure the impact? Have you recently deployed a change but are unsure of how to measure the ROI of that investment? To successfully improve and innovate, companies need to evaluate (with data!) the impact of experience related initiatives and incorporate this behavior and mindset into how they manage their business.
Register Now
Join experts from Medallia's Strategy Analytics and CX Advisory teams for a discussion on common obstacles to evaluating the impact of initiatives and how to overcome them. The discussion will include a conversation around how to set up internal governance and processes, choose the right questions and metrics, execute, and analyze and share results to measure the impact of customer and employee experience innovations on key business metrics.
Register for this webinar to learn how to:
Speakers
Dr. Anna Steinhage
Director, Strategy Analytics
Medallia
Olga Tsygankova
Principal Experience Consultant
Medallia
Sami Nuwar
Principal CX Advisor
Medallia
Copyright © 2024. Medallia Inc. All rights reserved.
Terms of Use Privacy Policy Security Data Protection
© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.
