Register: Medallia re:Imagine Virtual Series On Demand

Welcome to the re:Imagine Hub! Your one-stop shop for all the great content from our Medallia re:Imagine series. Hear from industry leaders, leading brands and Medallia experts that are redefining experience in a digital first world. New content dropped every week, available to watch on-demand anytime, anywhere.

Have a question for our speakers? Email them at [email protected].

VODAFONE, SANTANDER and MEDALLIA In Conversation

Join Medallia’s CEO, Leslie Stretch as he meets with Gianluca Pasquali, Vodafone, and Saj Arshad, Santander to discuss their journey through the pandemic and the steps they’ve taken to better engage with their customers and employees.

To skip the intro: 3min 21secs

BAIN FELLOW & CREATOR OF THE NET PROMOTER SYSTEM^® - Fred Reichheld

Learn how customer experience is changing as habits and communication evolve in the new normal.

Reichheld shares the strategies that CX leaders should focus on now, to move beyond satisfaction to true engagement and increased customer loyalty.

JOSH BERSIN ACADEMY and MEDALLIA In Conversation

How do you focus on a continuous response model and create a robust understanding of the employee perspective? Melissa Arronte and Josh Bersin share examples of how leading brands are transforming employee engagement by implementing a continuous response strategy with their customers.

Going above and beyond customer expectations in a digital world

Join Deliveroo and Zurich Insurance for this our panel discussion to learn how leading brands are acting with agility to exceed customer expectations and drive loyalty. Hear how two very different organisations have been able to capture, analyse, and act upon rapidly changing customer and employee needs to deliver great experiences through challenging times.

FIDELITY - Stella Creasey

Learn how Fidelity improved its NPS and market share as a result of embedding a culture of customer obsession.

VERISURE - Holly Abbot and Claire Jefferies

Learn how Verisure’s customer-centric approach is unlocking long-term growth by driving customer delight and embedding a culture of CX where its customers feel supported and respected across channels.

MEDALLIA EXPERTS - Melissa Arronte, Ph.D and Manuel Cervantes

Learn the best practices for developing an engaged and productive workforce via an experience management platform with two of Medallia’s leading experts on employee experience.

MEDALLIA and CARTIER In conversation

Join Leslie Stretch and Thomas Davis, Cartier as they discuss how the 170 year old luxury brand rapidly switched gears from retail to digital and hear how Cartier describes the act of marrying tactile experiences with digital transformation.

MEDALLIA EXPERTS - Rachel Lane and Senthil Sevugan

In this period of rapid digital transformation and increased call centre volume, join Medallia’s experts to discover how to unlock value from your contact centre strategy. Learn the best practices to:

Capture customer data from every call, transcript and email and reduce friction points in the customer journey
Analyze customer insights in real-time to coach agents and teams to drive intelligent actions
Set up for success in the contact centre when adding new customer signals

MEDALLIA EXPERT - Christopher Colley

Learn how to move towards true engagement with your customers across multiple channels and consolidate the data you already have for deeper customer insights and increased long term loyalty.

LUXMED - Michal Dubno

Join LuxMed on an insightful journey to learn how they have embraced a CX culture, democratized customer feedback and innovated to build a patient centric organization.

MEDALLIA INSTITUTE - John Abraham, General Manager

2020 has forced even the largest organisations to become more agile. But agility is a critical capability in any market condition. In this session, learn

How real time feedback can enable rapid innovation
Fast and effective ways to engage employees in ideation and problem solving
Real examples of customer-centered change processes

SERVICENOW and MEDALLIA In conversation

Join this financial services discussion between technology partner, Geoff Branch, ServiceNow and Christopher Colley to:

Learn how financial services can meet the evolving needs of customers and employees by taking a take a digital-first approach
Understand our partnership with ServiceNow and how it enables organizations to take control of the experiences they provide to their employees and customers.

How BT is blazing a trail in their employee engagement approach

In this session, Neynes Ladha, Digital Solutions Service and Improvement Director at BT will share how they have been running successful employee experience initiatives and the impact it's driving for their business.

Talk to an Expert

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