"At BSH, we want to offer solutions that make life at home easier. Medallia led to the insights that fundamentally changed the way we understand the experience of our consumers with our brands. With Medallia, we are stronger, generating higher conversions and increased NPS."
Mesut Ocalan
Global D2C Strategy Expert,
BSH Home Appliances Group
Medallia helps you listen to and engage with customers wherever they are and provides your organization with the tools needed to deliver experiences that build customer loyalty and create evangelists for your organization.
With our experience management solutions, everyone from the front line to the C-Suite has a continuous pulse on the customer experience and knows where to focus to create the fast, frictionless experiences customers want—every time.
Futureproof your customer experience program with a system that goes beyond surveys and can natively capture and integrate critical signals across the entire customer journey. Make every system customer aware by integrating experience feedback signals with data from your other core technologies.
Take action with tailored insights available to everyone in the organization. Empower teams through our unique org mapping, personalized reports, and real-time alerts. Break down silos with easy ways to share insights across the entire organization.
Prioritize the biggest opportunities for your business and understand root cause issues. AI-powered insights accelerate the time it takes to drive impact, save resources, and are accessible to everyone in an organization—not just a select few.
Influence experiences as they happen and drive action throughout your organization. Seamlessly respond to customer feedback in social reviews and engage with customers in real time through in-app messaging and access personalized insights and suggested actions in real-time so you know where to focus first.
Our competitors were built to send surveys, but there is so much more to understanding and improving the customer experience than a retroactive survey. Medallia captures feedback from across the web, social reviews, the IoT, in-store, contact centers, in-app, and more, so even the most complex organizations can democratize actionable insights that make everyone a customer champion.
| Medallia | Qualtrics | |
| Modern feedback collection Most signals captured for a comprehensive understanding of the customer experience |  |
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| Built for scale Any number and kind of user, in any location and with broad language coverage | |
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| In-house expertise 100% in-house experts to help you get the most out of your program with no hidden costs | |
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| Transparent and reliable pricing Full line of sight into costs upfront, no surprises and an industry leader in pricing innovation | |
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| CX + EX in a single platform See customer and employee feedback in a single, holistic solution | |
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| Highest industry recognition Consistently a market leader by analysts at Forrester, Gartner, IDC and G2 | |
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| Value realization Proven ability to measure and deliver positive ROI from VoC programs | |
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| Product innovation Outpaces the competition to deliver customers new features that deepen the impact of their CX platform | |
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| Consulting & ISV Partners Partnerships with leading strategy and management consulting organizations and software vendors | |
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| Enterprise-friendly testing environments Sandbox environments available to all customers for comprehensive review and testing | |
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Medallia has some of the best and brightest in-house experts, a range of out of the box packages and Quickstart solutions to drive immediate impact, and award winning partnerships and ISVs that will make every system customer aware.
Get a Demo“Medallia worked with us to develop and deliver an insurance program that helped us transform into a truly customer-centric company empowering 76,000 employees to deliver a world-class experience to millions of customers globally.”
Isabelle Conner
Group Chief Marketing & Customer Officer, Generali