Qualtrics overpromises.
Medallia delivers.
Qualtrics was built for surveys. And it still shows.
Weak AI. Clunky tools. No real support.
Only Medallia connects every customer signal. Backs you with experts.
And powers your entire organization to move faster, act smarter, and drive results that count.
Based on analyst evaluations including The Forrester Wave'": Employee Experience Management Platforms, Q2 2025, The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024, The Forrester Wave'™: Employee Experience Management Platforms, Q2 2025, 2025 Gartner® Magic Quadrant'™ for Voice of the Customer Platforms, and 2025 2025 Gartner® Critical Capabilities for Voice of the Customer Platforms.
"We came back to Medallia because we needed more than surveys and dashboards. We needed clarity at scale, and a partner who could support our global complexity."
-Top 5 global manufacturer and former Qualtrics customer
Proof you can measure.
3-year ROI
185%
Saved in legacy technology consolidation
$15.2M
Increase in average customer spend
30%
Data based on A Forrester Consulting Total Economic Impact™ Study Commissioned By Medallia, January 2025.
Trusted by leaders. Backed by outcomes.
"Medallia worked with us to develop and deliver an insurance program that helped us transform into a truly customer-centric company empowering 76,000 employees to deliver a world-class experience to millions of customers globally."
-Isabelle Conner, Group Chief Marketing and Customer Officer, Generali
Analysts agree: Medallia raises the bar.
The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024
The highest scores in 15 of 26 criteria
The Forrester Wave™: Employee Experience Management Platforms, Q2 2025
Recognized for unifying EX and CX
The Gartner Magic Quadrant for Voice of the Customer 2024
Leader status for the 4th consecutive time
"Our mission is to democratize these insights across the company, empowering all business units to prioritize the customer experience and foster a proactive, companywide movement toward excellence."
-Meghan Colton, Enterprise Voice of Customer Product Owner at Pacific Life
If CX is a priority, it's time to move on.
Surveys don't scale. DIY support won't get you there.
Medallia connects the dots and helps you move forward. Let's talk.
Copyright © 2025. Medallia Inc. All rights reserved.
Terms of Use Privacy Policy Security
© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.