Medallia is hardwired into our organization, providing visibility into thousands of daily interactions... We now have real-time visibility to the voice of our customers."
Gil West
COO, Delta Airlines
Medallia helps you listen and engage with customers wherever they are, and provides organizations with the tools needed to create experiences that keep customers coming back, spending more, and evangelizing your organization.
Medallia believes everyone in an organization should be empowered with the insights and tools they need to improve experiences, drive loyalty, and have a direct impact on the bottom line. With Medallia, everyone from the frontline to the C-Suite has a continuous pulse on the customer experience and knows where to focus to create the fast, frictionless experiences customers want -- every time.
Futureproof your customer experience program with a system that goes beyond surveys and can natively capture and integrate critical signals across the entire customer journey -- like video, voice, messaging, behavioral, ideas, digital and more. Make every system customer aware by integrating experience feedback signals with data from other systems like Salesforce, Workday, ServiceNow and more.
Take action in the moment with tailored, fast insights available to everyone in the organization. Empower teams through our unique org mapping, personalized reports, and real-time alerts. Break down silos with easy ways to share insights across the entire organization.
Prioritize the biggest opportunities for your business and understand root cause issues. AI-powered insights accelerate the time it takes to drive impact, save resources, and are accessible to everyone in an organization — not just a select few power users.
Influence experiences as they happen and drive action throughout your organization. Seamlessly respond to customer feedback in social reviews and engage with customers in real-time through in-app messaging. Access personalized insights and suggested actions in real-time so you know where to focus first and how to rescue a customer before they churn.
Qualtrics was built to send surveys, but there is so much more to understanding and improving the customer experience than a retroactive survey. Medallia makes it easy to capture feedback from any source in real-time — across the web, social reviews, IoT, in-store, contact centers, in-app, and more. With Medallia, even the most complex organizations can democratize actionable insights that make everyone a customer champion.
Get a Demo| Medallia | Qualtrics | |
| Modern feedback collection for the most comprehensive understanding of the customer experience | Able to natively capture feedback from the most sources - voice, video, chat, and ideas - and analyze in a single platform | Relies heavily on surveys for feedback and 3rd party technology to supplement shortcomings |
| Built for action for any sized organization, any type of user | 1,000+ users per program on average with the most diverse user base — everyone from the frontline to C-Suite | Average less than 100 users per program, with a majority of the user base among small research teams |
| In-house experts to help you get the most out of your program | In-house professional services and experts on hand -- no hidden costs | In-house tech support. Professional services primarily provided by external partners |
| Transparent and reliable pricing | Full and transparent line of site into program costs on day 1 — no surprises | Costs increase as your program grows -- for users, survey volume, and support services. Unpredictable internal costs to self-service. |
| Proven success deploying CX platform | 100% implementation rate with 20 years experience deploying Medallia Experience Cloud | Unknown implementation rate with 5 years of experience deploying XM Platform |
| Customer and employee experience in a single platform | Single platform for a truly holistic customer and employee solution | Distinct and separate EX and CX systems, making it difficult and costly to link insights |
| Highest industry recognition | Consistently named a leader by Forrester, Gartner, IDC, G2 | Scores lower on offering and strategy according to Forrester |
Medallia has some of the best and brightest in-house experts, a range of out of the box packages and Quickstart solutions to drive immediate impact, and award winning partnerships and ISVs that will make every system customer aware.
“Medallia worked with us to develop and deliver an insurance program that helped us transform into a truly customer-centric company empowering 76,000 employees to deliver a world-class experience to millions of customers globally.”
Isabelle Conner
Group Chief Marketing & Customer Officer, Generali
