Other tools collect feedback. Medallia powers action.
Siloed data. Flashy AI. Teams left guessing. Sound familiar?
Only Medallia connects every customer signal, so you can move faster, act smarter, and drive results that count
Where other platforms stall, Medallia accelerates.
"We came back to Medallia because we needed more than surveys and dashboards. We needed clarity at scale, and a partner who could support our global complexity."
— Top 5 global manufacturer
Proof you can measure.
3-year ROI
185%
Saved in legacy technology consolidation
$15.2M
Increase in average customer spend
30%
Data based on A Forrester Consulting Total Economic Impact™ Study Commissioned By Medallia, January 2025.
Trusted by leaders. Backed by outcomes.
"Medallia worked with us to develop and deliver an insurance program that helped us transform into a truly customer-centric company empowering 76,000 employees to deliver a world-class experience to millions of customers globally."
— Isabelle Conner, Group Chief Marketing and Customer Officer, Generali
Analysts agree: Medallia leads.
The Gartner Magic Quadrant Voice of the Customer 2025
Leader status for the 4th consecutive time
The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024
The highest scores in 15 of 26 criteria
The Forrester Wave™: Text Mining And Analytics Platforms, Q2 2024
Achieved the highest scores in 15 categories
"Our mission is to democratize these insights across the company, empowering all business units to prioritize the customer experience and foster a proactive, companywide movement toward excellence."
— Meghan Colton, Enterprise Voice of Customer Product Owner at Pacific Life
If CX is a priority, stop settling.
Stuck insights and static dashboards won't drive change.
Medallia fuels action that moves the business.
See Medallia in Action
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