Medallia has been named a Leader for the fourth consecutive time in the Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Platforms. This year's report evaluated 12 service providers based on their ability to execute and completeness of vision. We believe Medallia was recognized for its powerful platform that enables comprehensive collection, analysis, actioning, and reporting of Voice of the Customer (VoC), customer experience (CX), and other customer insight data. 

 

Read the report to explore how vendors are evaluated across:

• Customer-first philosophy guiding innovation and implementation strategies to maximize customer value
• Ability to integrate multiple forms of VoC data into a unified platform for analysis and reporting
• Innovative AI and GenAI capabilities that put customers needs at the center

"Between the technology and the team, Medallia continues to offer best-in-class solutions for customer-obsessed organizations. I have been a Medallia customer for 8 years and am very much looking forward to the next 8+!"

 

- Matt Schweikert, Product Manager, Customer Experience, Voice of Customer and Conversational Intelligence Platforms, MetLife

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