A leader in experience
management year after year.
Explore the latest evaluations of Medallia from third-party analyst firms.
Trusted by the world's most-loved brands.
We don't just talk about exceptional
experiences. We deliver them.
2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms
Medallia is a Leader in this Magic Quadrant for the fifth consecutive time. This year’s report evaluated 12 service providers based on their ability to execute and completeness of vision.
The Total Economic Impact™ of Medallia
Get a look at the bottom-line business value Medallia offers, assessed in this Total Economic ImpactTM study from Forrester Consulting, commissioned by Medallia.
The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024
Recognized as a Leader among 9 vendors, Medallia received the highest score possible in 15 of 26 criteria.
The Forrester Wave™: Text Mining And Analytics Platforms, Q2 2024
Medallia was named a Leader, achieving the highest scores possible in 15 criteria.
Metrics that Matter
185%
3-year ROI
$30.M
growth from personalization
3X
ROI for every $1 invested
$1.4M
in productivity gains, equivalent to 17 FTEs
$15.2M
saved via tech consolidation
$10.9M
revenue boost from smoother web experiences
Source: The Total Economic Impact™ Of Medallia
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Saying on G2
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CX leaders share what they set out to improve for their organization and how Medallia helped them achieve it.
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