THIRD-PARTY RESEARCH
A leader in experience
management year after year.
Explore the latest evaluations of Medallia from third-party analyst firms.
Trusted by the world's
most-loved brands.
We don't just talk about exceptional experiences.
We deliver them.
Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms
Medallia is a Leader in this Magic Quadrant for the fourth consecutive time. This year’s report evaluated 12 service providers based on their ability to execute and completeness of vision.
The Total Economic Impact™ Of Medallia
Get a look at the bottom-line business value Medallia offers, assessed in this Total Economic Impact™ study from Forrester Consulting, commissioned by Medallia.
METRICS THAT MATTER
185%
ROI after three years
$1.4M
in productivity gains, equivalent to 17 FTEs
$30.5M
growth from personalization
$15.2M
saved via tech consolidation
3X
ROI for every $1 invested
$10.9M
revenue boost from smoother web experiences
Source: The Total Economic Impact™ Of Medallia
Leader in The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024
Recognized as a Leader among 9 vendors, Medallia received the highest score possible in 15 of 26 criteria.
Leader in The Forrester Wave™:
Text Mining And Analytics Platforms, Q2 2024
Medallia was named a Leader, achieving the highest scores possible in 15 criteria.
Medallia customers share their experiences.
See What People Are
Saying on G2
Don't just take our word for it — our customers say it best. Check out our G2 reviews to see why they trust us.
CXers Tell All on
Gartner Peer Insights
Get unfiltered insights from your peers on what it's like to work with Medallia solutions.
Dive Into Stories from the World's Top Brands
CX leaders share what they set out to improve for their organization and how Medallia helped them achieve it.
Let's have a conversation.
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