Turn your results into recognition.
Nominate your organization or a leader who's driving experience-led transformation. Winners are honored at Experience 2027 in Las Vegas.
About
Great experiences don't happen by chance—they're built by bold leaders. The Medallia Expy Awards honor the organizations and individuals that are challenging convention, driving innovation, and creating experiences that deliver lasting impact for customers, employees, and their business.
Winners will be honored at Medallia Experience 2027 in Las Vegas and will be celebrated across our mainstage, digital channels, and post-event content.
2027 Award Categories
Business Impact Award
Recognizes organizations that have achieved measurable business results by transforming customer and employee experience into a competitive advantage. Honors those driving growth, improving efficiency, increasing loyalty, or reducing risk through experience-led decision-making.
AI Transformation Award
Recognizes organizations using Medallia AI to transform how they understand, automate, and act on experience data. Celebrates measurable business outcomes driven by AI-powered insights, intelligent workflows, and impactful decision-making.
Operational Excellence Award
Recognizes organizations that have embedded experience intelligence across teams, functions, and operations to improve how the business works. Celebrates enterprise-wide adoption that drives alignment, operational efficiency, and continuous improvement.
Experience Leader of the Year Award
Honors an executive or program leader who has championed experience-led transformation within their organization. Recognizes visionary leadership, organizational influence, and a lasting commitment to improving customer and employee experiences.
Community Champion
Recognizes an individual who has made an exceptional contribution to the Medallia Community by sharing expertise, mentoring peers, fostering collaboration, and helping others succeed.
Partner Impact Award
Recognizes a Medallia Partner that has delivered exceptional customer outcomes through strategic collaboration, implementation excellence, and measurable business impact.
Partner Innovation Award
Honors a Medallia Partner that has developed innovative services, accelerators, integrations, or solutions that help customers maximize the value of their Medallia investment.
Winner recognition
Award winners will receive:
- Two free Experience passes, up to 3 nights at the Wynn hotel, and a roundtrip flight for 1-2 winning representatives
- Recognition at Medallia Experience in Las Vegas
- Spotlight on Medallia.com, social channels, press release, and post-event content
- Opportunity to co-create a case study, testimonial, or other thought leadership content.
- Access to exclusive award-winner networking opportunities and leading industry influencers for 1:1 interviews to highlight key accomplishments
Timeline
- Nominations Open - August 5, 2026
- Nominations Close - October 2, 2026
- Finalists & Non-Winners Notified - late October 2026
- Winners Notified - November 2026
- Winners Recognized at EXP ‘27 in Las Vegas - February 9-11, 2027
Submit your nomination by October 2, 2026
2026 Medallia Expy Winners
CIBC
CIBC was recognized for the scale and ambition of its enterprise-wide transformation. The bank’s commitment to client-centric growth, guided by a purpose to help clients’ ambitions become a reality, drove cultural, strategic, and operational alignment. The transformation delivered significant revenue and client growth, improved retention, and reduced friction for millions of clients.
Vanguard
Vanguard was honored for its exceptional innovation and discipline in translating experience insights into measurable business impact, significantly enhancing the investor experience. The team’s execution, from creating a unified view of the digital experience to a cultural shift toward evidence-based action, was evident. Vanguard demonstrated strong success in quickly moving from pilot to enterprise scale, dramatically reducing the time needed to generate actionable insights, and showcasing major improvements in decision velocity and operational efficiency.
Verizon Business
Verizon Business won the award for building a powerful model demonstrating how employee empowerment can drive customer and business success. The team formally united Customer Experience and Employee Experience as a strategic priority. This rigorous approach led to the resolution of half of all identified employee pain points, significant improvement in their Customer Experience Index, major gains in operational efficiency, and a reversal of churn.
2026 Experience Leader of the Year
Paloma Paraja, Santalucia Seguros, was recognized for leading one of the most comprehensive and forward-thinking experience transformations in the insurance sector. She helped build a listening ecosystem that combined surveys, speech analytics, digital behavior, and social signals. This enabled real-time action, with over a million calls analyzed per year to trigger tens of thousands of alerts, resulting in significant improvements in customer recovery and retention.
Frequently asked questions
1. What are the Medallia Expy Awards?
The Medallia Expy Awards celebrate organizations and individuals who are leading the way in experience transformation. They recognize those who go beyond traditional feedback, act on insights at scale, empower employees, and deliver measurable impact for customers and employees.
2. Who is eligible to submit a nomination?
Any organization or individual using Medallia to drive meaningful customer or employee experience improvements is eligible. Partners of Medallia are also able to nominate brands they work with for the Medallia Expy Award Categories and/or submit themselves for the Medallia Expy Awards for Partners categories.
3. How do I submit a nomination?
Click the "Submit Your Nomination" button on the awards landing page. Complete the nomination form and submit your story by October 2, 2026.
4. Can I submit more than one nomination?
Yes. You can submit multiple nominations, but each nomination should be unique to the specific award category.
5. I already won a Medallia Expy award. Am I eligible to enter again?
Yes, previous winners are able to submit again for a different category and/or the same category with a different use case.
6. What are the award categories?
The 2027 Medallia Expy Awards include 7 award categories.
- Business Impact Award: For organizations achieving measurable business outcomes through experience-led transformation, including growth, efficiency, loyalty, or risk reduction.
- AI Transformation Award: For organizations using Medallia AI to improve decision-making, automate action, and deliver measurable business value.
- Operational Excellence Award: For organizations embedding experience intelligence across teams and operations to drive alignment, efficiency, and continuous improvement.
- Experience Leader of the Year Award: For an executive or program leader who has championed experience-led transformation within their organization.
- Community Champion Award: For an individual who has strengthened the Medallia community through knowledge sharing, mentorship, and collaboration.
- Partner Impact Award: For a Medallia Partner delivering exceptional customer outcomes through strategic collaboration, implementation excellence, and measurable business results.
- Partner Innovation Award: For a Medallia Partner creating innovative services, integrations, or solutions that help customers maximize the value of Medallia.
7. How are submissions evaluated?
Judges assess entries across four dimensions:
- Business Results – measurable outcomes linked to experience initiatives
- Experience Impact & Innovation – excellence in capturing, connecting, and acting on feedback
- Organizational & Cultural Impact – how the initiative empowers employees and drives organizational change
- Transformational Storytelling – a compelling narrative connecting actions to outcomes
Each dimension is scored equally to ensure a fair and balanced evaluation.
8. When will I be notified if I win or did not win?
All submitters, regardless of winning status, will be notified by the end of November 2026.
9. How will winners be celebrated?
Winners will be honored at Medallia Experience 2027 in Las Vegas and celebrated across Medallia's mainstage, digital channels, and post-event content.
10. Can I submit to speak at Experience 2027 as well?
Yes, there is a question to ask if you would like your Medallia Expy Award submission to be automatically submitted as a speaking opportunity. By checking that box, you will be entered into that process.
11. Will my company name be used in press releases and marketing?
By submitting a nomination, you understand that if selected as a winner, Medallia may use your organization's name, logo, and a representative's image and statements for marketing and promotional purposes worldwide, including but not limited to press releases or media interviews. If a nomination is submitted by a Medallia team member or partner, they are responsible for securing written approval from the client organization confirming agreement to these terms before submission.
12. Is there a cost to participate?
No, there is no cost to participate.
13. Can Medallia modify or cancel the awards program?
Yes. Medallia reserves the right to modify or cancel the program at any time.
14. I have questions about my submission. Who do I reach out to?
Email [email protected]
15. Can I submit additional information for my award submission?
Yes, you may email presentations, dashboards, screenshots, testimonials, or links that support your nomination to [email protected]. Please include your name, company, and award category.
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