The Medallia Expy Awards
Celebrating innovation, impact, and experience excellence

About
At Medallia, we're proud to partner with organizations that are transforming how they connect with customers and employees. The Medallia Expy Awards recognize those leaders who are going beyond siloed insights, listening everywhere, acting at scale, and creating measurable impact.
Winners will be honored at Medallia Experience 2026 in Las Vegas, and will be celebrated across our mainstage, digital channels, and post-event content.

Award Categories
Growth Accelerator Award
Celebrates organizations that unlock new engines of growth by reimagining how they understand and serve their customers. Recognizes those who scale customer-centric practices by streamlining operations, aligning teams, and turning insights into systems that fuel consistent, measurable growth.

Insights to Impact Award
Honors organizations who turn feedback into meaningful progress. Recognizes those that go beyond traditional listening to connect signals across channels, quickly resolve issues, and uncover patterns that improve the overall customer experience.

Employee Empowerment Award
Celebrates organizations that activate employees to own and elevate the customer experience. Recognizes companies that break down silos, share insights widely, and build a culture where every team member is equipped to take action and deliver impact.

Experience Transformation Leader Award
Recognizes visionary individuals who use Medallia in inspiring ways to transform experiences. Honors leaders who inspire teams, drive innovation, and deliver measurable impact for customers and employees.

Deadline: October 31, 2025
Do You Have a Story to Tell?

Judging Panel

Dom Nicastro
Editor in Chief, Simpler Media Group (CMSWire, Reworked, VKTR)

Jeannie Walters
CEO & Chief Experience Investigator, Experience Investigators

Greg Kihlstrom
Consultant, Advisor, Speaker, Coach, Host, The Agile Brand

Sid Banerjee
Chief Strategy Officer, Medallia

Submit Your Nomination
The deadline to submit a nomination has passed.

FAQ
What are the Medallia Expy Awards?
The Medallia Expy Awards celebrate organizations and individuals who are leading the way in experience transformation. They recognize those who go beyond traditional feedback, act on insights at scale, empower employees, and deliver measurable impact for customers and employees.
Who is eligible to submit a nomination?
Any organization or individual using Medallia to drive meaningful customer or employee experience improvements is eligible. Nominations can highlight innovative programs, measurable results, and inspirational stories of transformation.
Can a client submit more than one nomination?
Yes. Clients can submit multiple nominations, but each nomination should be unique to the specific award category.
How do I submit a nomination?
Click the “Submit Your Nomination” button on the awards landing page. Complete the nomination form and submit your story by October 31st, 2025.
What are the award categories?
The 2025 Medallia Expy Awards include:
Who judges the submissions?
A panel of independent experts and Medallia leaders reviews all submissions. Judges for 2025 include:
How are submissions evaluated?
Judges assess entries across four dimensions:
Each dimension is scored equally to ensure a fair and balanced evaluation.
Can Medallia disqualify a submission?
Yes. Medallia may disqualify nominations that are incomplete, inaccurate, or that violate third-party rights.
Are submissions confidential?
Yes. All nominations are treated as confidential. Submissions are shared only with the judging panel, who are subject to confidentiality and conflict-of-interest obligations.
When will winners be announced?
Winners will be notified in December 2025, and honored at Medallia Experience 2026 in Las Vegas and celebrated across Medallia’s mainstage, digital channels, and post-event content.
How will winners be celebrated at Experience 2026?
Representatives from winning organizations will be invited to join a mainstage customer panel during Experience 2026, sharing their stories, strategies, and insights with the broader audience. Attendees will have the opportunity to learn directly from these industry pioneers, gaining inspiration and practical ideas from companies that are setting the standard for excellence in customer and employee experience.
Will my company name be used in press releases and marketing?
Yes. Winners will be featured in Medallia marketing (such as press releases, interviews, and event content). Full details are included in the Nomination Terms & Conditions. If a nomination is submitted by a Medallia team member or partner, they must secure written approval from the customer before submission.
Is there a cost to participate?
No, there is no cost to participate.
Can Medallia modify or cancel the awards program?
Yes. Medallia reserves the right to modify or cancel the program at any time.
I have questions about my submission. Who do I reach out to?
Email [email protected]
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