STUDY

Get a look at the bottom-line business value Medallia offers, assessed in this Total Economic Impact™ study from Forrester Consulting, commissioned by Medallia. Informed by real experiences from Medallia clients, Forrester Consulting was able to determine that Medallia customers reap meaningful benefits with our experience management solution, including:

• 185% return on investment (ROI) after three years
• $39.25M 3-year net present value
• Payback in less than 6 months
• 30% increase in average customer spend from personalized actions worth $30.5 million
• Productivity and efficiency gains equivalent to nearly 18 full-time employees

Download the full study to learn about the benefits you could realize with Medallia. 

A Forrester Consulting Total Economic ImpactTM Study Commissioned By Medallia, January 2025. Results are for a composite organization representative of interviewed customers.