Discovery Day: The ROI of Customer Experiences Demo and Q&A
Monday, July 26, 2021 | 8:30am PDT / 11:30am EDT / 4:30 BT
Join us as Medallia solutions consultant Alex Walter hosts this live 30-minute Discovery Day product demonstration and Q&A event.
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Quick Highlights of the Session
This webinar will showcase Medallia's Athena artificial intelligence technology that powers text analytics and predictive analytics. Athena swiftly makes sense of survey and non-survey data (much of which is unstructured, high volume text data and would be otherwise impossible to manually analyze) and then makes the results available to your organization at scale:

  • Discover insights from customer comments and conversation
  • Uncover people and processes that need attention
  • Show adaptive AI models that respond to your organization
Associated ROI factors include synthesized customer feedback, prioritized responses, volume of processed interactions, faster processing, and effective actions, which are all critical for growth
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