Register for the webinar
The People Behind the Progress
Lessons From DHL Express, Ford, and Zurich
Tuesday, October 6, 2026
8 am PDT / 11 am EDT / 4 pm BST
What does it take to drive real change inside some of the world's biggest organizations?
Join CX Changemakers for a candid look at how they're breaking down silos, shifting culture, and turning customer intelligence into measurable impact.
Hear what's working, what they've learned along the way, and the practical approaches you can use to move your strategy forward
What we'll cover:
Speakers

Clairy Moraitou
Group Head of Customer, Brand and Market Insights, Zurich Insurance Group

Christoph Sprenger
Global Head of First Choice, DHL Express

Chad Rogers
Global CX Measurement Manager, Ford Motor Company
Moderator

Jeannie Walters
CEO & Founder, Experience Investigators
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