WEBINAR
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Inside CIBC's Award-Winning Omnichannel CX Playbook
Tuesday, October 7, 2025
8am PDT / 11am EDT / 4pm BST / 5pm CEST
What better way to celebrate CX Day 2025 than with a behind-the-scenes look at the playbook that earned CIBC Forrester's 2025 Customer-Obsessed Enterprise Award?
Hear how Stephanie Leheta, Senior Director, Client Experience Strategy, and Deepta Rayner, Senior Director, CX Measurement, are making omnichannel CX a reality—turning strategy into action and data into results across every customer touchpoint.
They'll share what's driving real progress, what it took to get there, and how they've built momentum with teams fully bought in.
You'll take away:
Don't just talk about customer obsession. Bring your questions and walk away with answers, clarity, and next steps you can put into action.
SPEAKERS
Stephanie Leheta
Senior Director, Client Experience Strategy
CIBC
Deepta Rayner
Senior Director, CX Measurement
CIBC
Judy Bloch
VP, Industry Executive Advisor
Medallia
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