The Consumer Duty: Does it affect you?
The new Consumer Duty rules from the UK’s Financial Conducts Authority (FCA) come at a time when the pandemic and dislocations in the industry have already accelerated changes in customer expectations and continually increased customer power across financial services.
So, how can Financial services institutions (FSIs) continuously evaluate and upgrade every journey, transaction, and touchpoint in order to grow trust and loyalty?
Ready to meet a Consumer Duty expert?
So, how can Financial services institutions (FSIs) continuously evaluate and upgrade every journey, transaction, and touchpoint in order to grow trust and loyalty?
Ready to meet a Consumer Duty expert?
Beyond Consumer Duty: How customer experience excellence will separate leaders from laggards
The new Consumer Duty regulation from the UK’s Financial Conduct Authority (FCA) has instigated a period of great change within the financial sector, requiring financial services institutions (FSIs) – from insurers and financial advisors to payment services and technology providers – to comply with a much higher and exacting standard of customer care by July 2023.
Automatically detect characteristics of vulnerability
With Medallia’s Text Analytics engine, automatically identify customers who show signs of vulnerability like income shock, bereavement and others. Receive automated alerts when a customer is identified as showing signs of vulnerability and provide the support they need.
View this step-by-step walkthrough of how Medallia’s platform can help a customer taking a particular mortgage journey achieve good outcomes.
View this step-by-step walkthrough of how Medallia’s platform can help a customer taking a particular mortgage journey achieve good outcomes.
Consumer Duty – what every financial organisation should know
The new Consumer Duty rules from the UK’s Financial Conduct Authority (FCA) come at an pivotal time for the industry. Hot on the heels of the pandemic, and in the wake of market dislocation and evolving consumer expectations, the new rules stand to further tip the balance of power from the grasp of financial organisations firmly into the hands of the consumer. But what do they mean in practice?
Leveraging technology to fulfill consumer duty obligation
Ready to get started?
At Medallia, we know that developing your roadmap to comply with the consumer duty can all seem daunting.
In Medallia, you have a technology partner who is able to make this process simpler and quicker. Get in touch today!
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