The webinar will showcase frameworks, proof points and case studies to navigate the journey from “signals to action”, as well as feature a dialogue between Veronica Andrade, Global Head of Strategy Analytics, Jeni Batte, Group Director, CX Advisory and special guest, Guilherme Kolberg, Head of CX and Customer Care at Brazilian investment management firm, XP Inc.
Register for this webinar for a discussion on:
- Defining what successful closed-loop feedback looks like
- Articulating the value of a tailored response and designing an effective tailored response strategy
- Translating customer insights into prioritized operational requirements
- Building a burning platform for change; appealing to the hearts and minds of decision-makers
- Setting the organization up for long-term success