Research Report
The Digital Journey: New Findings on Consumer Frustration and Loyalty
Learn how to provide a seamless digital experience to drive customer loyalty and growth.
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Learn how to provide a seamless digital experience to drive customer loyalty and growth.

In this research report, Medallia shares insights from our latest market research study, including industry-specific data on the journeys of web visitors, how satisfactory their digital experiences are, and why some visitors are left unfulfilled.

Download the report to discover:

  • Industry trends and which industries excel at mission completion and satisfaction
  • The barriers that cause customers to give up and where they go after a bad experience
  • Generational differences in mission completion, satisfaction, and other key metrics

Unlock the secrets to improving your digital experience and driving results. Download the report now.


Authored by:

Anderw Custage Andrew Custage
Head of Insights for Medallia Market Research
Michael Mallet Michael Mallett
Senior Director, Digital & Experience Orchestration Strategy, Medallia
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