Studies show increasing customer retention rates by 5% can increase profits anywhere from 25% to 95%. Medallia gives you the tools to intervene with the right customers, at the right time, before they have an opportunity to exit to a competitor.
With Medallia, you can:
Speak with a customer retention measurement expert
Predict Churn with AI built for CX
Medallia applies artificial intelligence to uncover hidden meanings in vast amounts of customer experience information and determine the right action for each touchpoint and journey to increase customer retention. Our AI and machine learning enable you to find customers with the greatest risk of churn and prioritize them for proactive outreach by:
5 Ways Experience Signals are Shaping the Future of CX
Learn more about the different types of signals that can give you a better view of your customer, increase loyalty, and accelerate business impact.